Privacy Policy

View our Privacy Notice

General Information
This Privacy Notice is an integral part of the MIEKA Website’s Terms and Conditions as well as our general trading Terms and Conditions. After reviewing this document, you will understand:

  • What types of data we collect
  • How we use cookies
  • The purposes for which we process your information
  • The legal grounds for processing your data
  • Our data retention policies
  • How to raise complaints or inquiries
  • How we respond to data breaches
  • Updates to this notice
  • How to contact us
  1. What Types of Data We Collect
    To conduct business effectively, we may collect and store the following types of information:
  • Contact details for businesses, including addresses, phone numbers, fax numbers, email addresses, and website information.
  • Personal contact names when it is relevant to our business interactions. These will be linked to the associated business details.
  • Website visitors should be aware that we use cookies, which are small files stored on your device. These cookies are linked to Google Analytics and help us track website traffic and user interactions. You can disable cookies through your web browser settings if preferred.
  1. How We Use Your Information
    This privacy policy outlines how MIEKA processes personal data. We collect information about:
  • Individuals who submit inquiries or complaints related to data protection and information rights.
  • Customers, suppliers, and distributors who engage with our services.
  • Users who request information or materials from us.
  • Employees, job applicants, and former employees.

Email Communications
We use third-party providers to send email campaigns and track performance metrics such as open rates and click-throughs. These analytics allow us to improve our communication strategies. We ensure GDPR compliance with all third-party email providers before utilizing their services.

We frequently use email to communicate with existing and potential customers. Where emails include personal data (such as direct messages to individuals), we process them based on legitimate interest or contractual necessity (e.g., handling orders and invoices).

Interactions via Social Media
If you reach out to us through platforms such as LinkedIn or Twitter, we will use the details provided to address your inquiry. Your data may be retained in accordance with our retention policies, as detailed in our Data Protection Policy, available upon request.

Phone Communication
We provide support to clients, suppliers, and third parties through telephone interactions. Calls are not recorded, but if necessary, we may collect relevant details to assist with inquiries and share them internally or with third-party contractors when appropriate.

Email Correspondence
Emails sent to us, including attachments, may be reviewed for security and compliance purposes. Our email system may use automated monitoring tools to ensure lawful communications. It is your responsibility to ensure that any information you send complies with legal standards.

Use of MIEKA’s Services
For individuals who utilize our services, we maintain necessary records to fulfill service requests. These records are used only for the purpose of service delivery and related business functions.

  1. Legal Basis for Processing Your Data
    If you are based in the European Economic Area (EEA), our justification for collecting and processing your personal data depends on the specific context. Generally, we process data when:
  • It is required for contractual purposes.
  • It aligns with our legitimate business interests, provided it does not override your rights.
  • We have obtained your explicit consent for specific processing activities.
  1. Data Retention Policy
    We store personal data only for the time necessary to fulfill the purposes outlined in this policy or to comply with legal obligations. Retention periods vary depending on data type and legal requirements. Once data is no longer required, we ensure secure deletion or anonymization.
  2. Complaints and Inquiries
    MIEKA is committed to high standards in data protection. If you believe we are handling your data unfairly or improperly, we encourage you to contact us. If you are not satisfied with our response, you have the right to escalate your complaint to the relevant data protection authority.
  3. Data Breach Response
    If a data breach occurs, we will assess its impact and notify the appropriate authorities within 72 hours if legally required. Should the breach present a significant risk to individuals' rights, we will directly inform affected parties without unnecessary delays.
  4. Sharing of Personal Data
    We may share your personal data with:
  • Affiliated companies, service providers, and partners who process data on our behalf.
  • Government bodies, regulatory authorities, and legal entities if legally required.
  • A prospective buyer in case of a company acquisition or merger.
  • Other entities when you have provided explicit consent for data sharing.
  1. International Data Transfers
    Your information may be processed outside of the European Economic Area (EEA). If data is transferred internationally, we implement safeguards such as Standard Contractual Clauses or ensure compliance with adequate data protection regulations.
  2. Updates to This Policy
    We regularly review and update this privacy notice to reflect changes in legal requirements or business operations. The most recent revision was made on 19/03/2025.
  3. Contacting Us
    If you have questions about this privacy notice or wish to exercise your data protection rights, you can contact us via:

MIEKA
132-134 Lots Road, London

SW10 0RJ
Email: info@mieka.co.uk
Telephone: +44 (0)20 7349 7161